All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
You can request a refund for ordered products within 14 days of receiving your original order. Once we get it, you’ll be refunded the price of the item(s) within 14 days the same means of payment as you used to make your purchase.
Returns can only be accepted if
- the item is still in its original packaging making sure that everything is wrapped up and protected just as when you received the package
- unused and undamaged
You are responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. When returning items, please use a tracking shipping service or consider purchasing shipping insurance to reduce the risk of the products not reaching us. The return address is:
Unfortunately we cannot refund any custom charges (import duties or tax) that may have been collected upon delivery, please contact your local customs office.
Please have in mind that we do not accept returns for custom or personalized orders, because of the nature of these items, unless they arrive damaged or defective.